Guest from Germany, Switzerland and Liechtenstein

Hello and a warm welcome!

We are particularly delighted to welcome visitors from neighbouring countries. Getting here is easy – and the benefits speak for themselves:

Look forward to an eventful day with 56 shops under one roof, a wide range of dining options, exciting entertainment and first-class service. Whether you’re young or old – shopping here is a real experience.

We look forward to your visit!

🛍️ Tax-free shopping – explained simply

As a visitor from a non-EU country, you can benefit from a VAT refund. We process refunds via Global Blue and Planet.

1. Shopping

Shop at participating stores and ask for a tax-free form when you pay – or go to the information point, where some export certificates are also issued.

Requirements:

• Residence outside the EU
• Minimum age: 18 years
• Minimum purchase value: 75,01 €

Important note:

• Only goods for private export are eligible for a refund
• Services and spare parts are excluded

2. Obtain a customs stamp

Have your tax-free form stamped by customs when leaving the EU.
Duty-free imports into Switzerland up to CHF 150 per person per day.

Please note:

• Austria must be you final stop within the EU

Deadlines:

• Confirmation within 3 months + the month of purchase 
• Validity of the form: 3 years

Required documents:

• Passport
• Purchased goods
• Tax-free from including receipts

3.Recieving your refund

You can collect your refund conveniently at the Information Point in Messepark.

Please bring the following with you:

• ID
• Completed export declaration (with customs stamp)
• Original Invoice

Refund limit: up to 1.500 €

Refund options:

• 💵 Cash payment on site
• 💳 Refund to your credit card (by post)

ℹ️ Good to know

• Please ensure that forms are completet fully and correctly
• As a Global Blue member, your details will be automatically transferred
• Refunds can also be claimed by post (submit the form and receipts)